HABIT: an acquired mode of behavior that has become nearly or completely involuntary (http://www.merriam-webster.com/dictionary/habit) When I started this blog, my plan was to write at least two posts each week! Well – a quick glance at my posts will … Keep reading…..
Ordinary communication – with the shoe repair person, the waiter, the salesperson at the mall – this should be simple. Shouldn’t it? But, have you ever done a little eavesdropping on some of those conversations that pass through your routine … Keep reading…..
Recent experiences have left me pondering on just how easily good intentions can end up with one or more people feeling hurt, angry, and surprised that others didn’t “get” them. In the process of observing myself and others as we … Keep reading…..
You may have experienced more than once that “I shoulda said…” moment, after being hit with an unexpected comment from a friend or colleague. And – I suspect that, like me, you’ve also occasionally found yourself thinking about how you … Keep reading…..