GOOD INTENTIONS GONE BAD: Observations on how and why friendly communication turns into hurt and anger….. and….. what you can do about it.
Recent experiences have left me pondering on just how easily good intentions can end up with one or more people feeling hurt, angry, and surprised that others didn’t “get” them. In the process of observing myself and others as we all just try to be understood, I’ve gathered some randomContinue Reading
Few Communications Require Immediate Responses: The NBA Approach to Avoiding the Wars.
You may have experienced more than once that “I shoulda said…” moment, after being hit with an unexpected comment from a friend or colleague. And – I suspect that, like me, you’ve also occasionally found yourself thinking about how you could have avoided the conflict and anger that arose fromContinue Reading