STRESS at WORK: Eleven tips for surviving and thriving.

Stress happens! To all of us. At home, at work, with friends, and with family. The many published articles, books, and research reports that discuss the causes of and fixes for workplace stress could probably fill a very large library– … Keep reading…..

GOOD INTENTIONS GONE BAD: Observations on how and why friendly communication turns into hurt and anger….. and….. what you can do about it.

Recent experiences have left me pondering on just how easily good intentions can end up with one or more people feeling hurt, angry, and surprised that others didn’t “get” them. In the process of observing myself and others as we … Keep reading…..

Few Communications Require Immediate Responses: The NBA Approach to Avoiding the Wars.

You may have experienced more than once that “I shoulda said…” moment, after being hit with an unexpected comment from a friend or colleague. And – I suspect that, like me, you’ve also occasionally found yourself thinking about how you … Keep reading…..