Tips For Handling Those Moments When Passion is About to Overcome Reason – and your words are about to change everything!

If only those folks who are so irritating knew how you really feel! How angry, frustrated, upset you get when they just haven’t gotten the point! If only they knew and would change their attitudes so that you could get … Keep reading…..

ANGRY? Maybe your passion triumphs over your reasoning: Anger Management Challenges in ordinary communication (Part 2)

Ordinary communication – with the shoe repair person, the waiter, the salesperson at the mall – this should be simple. Shouldn’t it? But, have you ever done a little eavesdropping on some of those conversations that pass through your routine … Keep reading…..

GOOD INTENTIONS GONE BAD: Observations on how and why friendly communication turns into hurt and anger….. and….. what you can do about it.

Recent experiences have left me pondering on just how easily good intentions can end up with one or more people feeling hurt, angry, and surprised that others didn’t “get” them. In the process of observing myself and others as we … Keep reading…..

Few Communications Require Immediate Responses: The NBA Approach to Avoiding the Wars.

You may have experienced more than once that “I shoulda said…” moment, after being hit with an unexpected comment from a friend or colleague. And – I suspect that, like me, you’ve also occasionally found yourself thinking about how you … Keep reading…..

Use Your Words Well – Good Advice to Children (and Adults)

Many years ago, while out walking with a friend and her four year old daughter, we stopped at the park for a few minutes of play time. Another child around the same age came up to us, pushed my friend’s … Keep reading…..