COMPLAINING OR USEFUL FEEDBACK? Point of view can make a difference…

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Complaint department

Complaint or Useful Information?


Has someone been complaining about your child?
Maybe it’s the neighbor who thinks there’s way too much noise in your home. Or the teacher who has let you know there are challenges at school and that your child needs to do the homework, be less talkative, comply with school rules, etc. Or perhaps it’s a complete stranger in the market, telling you to discipline your child!


Have some family members let you know that they have complaints about how you are raising your child? Complaints they feel the need to communicate to you loudly and frequently? With the implication that you can’t possibly be a good parent, since you obviously don’t know the “right” way to raise your child?

It can be tough being a parent. You do the very best you can, and you certainly don’t expect that others may think that your best efforts just aren’t enough.  Keep reading…..

HABITS I’VE DISCOVERED I REALLY DON’T NEED! AND – THOSE I WISH I HAD! How new habits can work to reduce your stress and anger.

HABIT: an acquired mode of behavior that has become nearly or completely involuntary (http://www.merriam-webster.com/dictionary/habit)   When I started this blog, my plan was to write at least two posts each week! Well – a quick glance at my posts will … Keep reading…..

ANGRY? Maybe your passion triumphs over your reasoning: Anger Management Challenges in ordinary communication (Part 2)

Ordinary communication – with the shoe repair person, the waiter, the salesperson at the mall – this should be simple. Shouldn’t it? But, have you ever done a little eavesdropping on some of those conversations that pass through your routine … Keep reading…..

GOOD INTENTIONS GONE BAD: Observations on how and why friendly communication turns into hurt and anger….. and….. what you can do about it.

Recent experiences have left me pondering on just how easily good intentions can end up with one or more people feeling hurt, angry, and surprised that others didn’t “get” them. In the process of observing myself and others as we … Keep reading…..

Few Communications Require Immediate Responses: The NBA Approach to Avoiding the Wars.

You may have experienced more than once that “I shoulda said…” moment, after being hit with an unexpected comment from a friend or colleague. And – I suspect that, like me, you’ve also occasionally found yourself thinking about how you … Keep reading…..

Use Your Words Well – Good Advice to Children (and Adults)

Many years ago, while out walking with a friend and her four year old daughter, we stopped at the park for a few minutes of play time. Another child around the same age came up to us, pushed my friend’s … Keep reading…..