LOST YOUR STOP SIGN? Braking that impulse in three steps!

Learn how to get in front of those impulses that cause conflict and stress! Oops! It happened again. David meant to express empathy and concern to his father, who was upset about a business problem. Instead, he blurted out, “Well, … Keep reading…..

NEED SOME HELP? Sometimes that conversation seems tougher than it needs to be!

Over the years, I’ve had many clients who have difficulty asking for what they need. And our work around that involves more than just finding an understanding of why that happens. Insight is nice – but tends not to quite be … Keep reading…..

Tips For Handling Those Moments When Passion is About to Overcome Reason – and your words are about to change everything!

If only those folks who are so irritating knew how you really feel! How angry, frustrated, upset you get when they just haven’t gotten the point! If only they knew and would change their attitudes so that you could get … Keep reading…..

ANGRY? Maybe your passion triumphs over your reason: Anger Management challenges in ordinary communication

Starting and maintaining a blog, I’ve been discovering, is somewhat like beginning a new friendship. It won’t last, won’t thrive, if you don’t continue to nurture and grow it. Just like with many new friendships, one of the challenges of … Keep reading…..

Few Communications Require Immediate Responses: The NBA Approach to Avoiding the Wars.

You may have experienced more than once that “I shoulda said…” moment, after being hit with an unexpected comment from a friend or colleague. And – I suspect that, like me, you’ve also occasionally found yourself thinking about how you … Keep reading…..

Use Your Words Well – Good Advice to Children (and Adults)

Many years ago, while out walking with a friend and her four year old daughter, we stopped at the park for a few minutes of play time. Another child around the same age came up to us, pushed my friend’s … Keep reading…..