LOST YOUR STOP SIGN? Braking that impulse in three steps!

Learn how to get in front of those impulses that cause conflict and stress! Oops! It happened again. David meant to express empathy and concern to his father, who was upset about a business problem. Instead, he blurted out, “Well, … Keep reading…..

COMPLAINING OR USEFUL FEEDBACK? Point of view can make a difference…

Facebooktwittergoogle_plusredditpinterestlinkedinmail
Complaint department

Complaint or Useful Information?


Has someone been complaining about your child?
Maybe it’s the neighbor who thinks there’s way too much noise in your home. Or the teacher who has let you know there are challenges at school and that your child needs to do the homework, be less talkative, comply with school rules, etc. Or perhaps it’s a complete stranger in the market, telling you to discipline your child!


Have some family members let you know that they have complaints about how you are raising your child? Complaints they feel the need to communicate to you loudly and frequently? With the implication that you can’t possibly be a good parent, since you obviously don’t know the “right” way to raise your child?

It can be tough being a parent. You do the very best you can, and you certainly don’t expect that others may think that your best efforts just aren’t enough.  Keep reading…..

NEED SOME HELP? Sometimes that conversation seems tougher than it needs to be!

Over the years, I’ve had many clients who have difficulty asking for what they need. And our work around that involves more than just finding an understanding of why that happens. Insight is nice – but tends not to quite be … Keep reading…..

IT’S NICE TO KNOW OTHERS ARE CONCERNED ABOUT YOU! But, too much concern might make you want to fight or flee!

Someone in your life is concerned about your well-being. For the umpteenth time, that person has inquired about your well-being. At this point, what you’d really like to do is just say “STOP!” And you might just start feeling like … Keep reading…..

FOR MORE EFFECTIVE COMMUNICATION…LISTEN MORE THAN YOU TALK! YOUR TURN WILL COME: Many arguments happen when two people talk and neither really hears the other.

Have you ever listened to two or more people doing what I call “parallel arguing?” Each person is so invested in making that all-important point, that no one hears anyone else! I’ve been spending way too much time lately listening … Keep reading…..

FAMILY COMMUNICATION CHALLENGES: Visiting with your family? Try a different approach!

Recently, I’ve been reflecting on family connections – mine and others. Some families really seem to get along well, have a collective sense of humor and mutual understanding, resolve differences eventually, and stay connected across miles and generations. Those are … Keep reading…..

ANGRY? Maybe your passion triumphs over your reasoning: Anger Management Challenges in ordinary communication (Part 2)

Ordinary communication – with the shoe repair person, the waiter, the salesperson at the mall – this should be simple. Shouldn’t it? But, have you ever done a little eavesdropping on some of those conversations that pass through your routine … Keep reading…..