LOST YOUR STOP SIGN? Braking that impulse in three steps!

Learn how to get in front of those impulses that cause conflict and stress! Oops! It happened again. David meant to express empathy and concern to his father, who was upset about a business problem. Instead, he blurted out, “Well, … Keep reading…..

COMPLAINING OR USEFUL FEEDBACK? Point of view can make a difference…

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Complaint department

Complaint or Useful Information?


Has someone been complaining about your child?
Maybe it’s the neighbor who thinks there’s way too much noise in your home. Or the teacher who has let you know there are challenges at school and that your child needs to do the homework, be less talkative, comply with school rules, etc. Or perhaps it’s a complete stranger in the market, telling you to discipline your child!


Have some family members let you know that they have complaints about how you are raising your child? Complaints they feel the need to communicate to you loudly and frequently? With the implication that you can’t possibly be a good parent, since you obviously don’t know the “right” way to raise your child?

It can be tough being a parent. You do the very best you can, and you certainly don’t expect that others may think that your best efforts just aren’t enough.  Keep reading…..

NEED SOME HELP? Sometimes that conversation seems tougher than it needs to be!

Over the years, I’ve had many clients who have difficulty asking for what they need. And our work around that involves more than just finding an understanding of why that happens. Insight is nice – but tends not to quite be … Keep reading…..

BODY LANGUAGE: MORE POWERFUL THAN SOME WORDS! It’s often what you do, the gestures you use, that can make all the difference!

“Jeff” stormed into my office, clearly infuriated with one of his college professors. And it was equally clear that he wanted me to tell him he was right! To tell him that he had good reason for telling that professor … Keep reading…..

DO YOU REALLY DISAGREE? Family history, life experiences, & mood can influence how we understand and react to what we hear.

“Interesting. I’ll really need to think about that a little more.”  You’ve made a suggestion to your boss, and this was her response. So what do you think? Does she really find your idea interesting? Is this a polite way of letting … Keep reading…..

IT’S NICE TO KNOW OTHERS ARE CONCERNED ABOUT YOU! But, too much concern might make you want to fight or flee!

Someone in your life is concerned about your well-being. For the umpteenth time, that person has inquired about your well-being. At this point, what you’d really like to do is just say “STOP!” And you might just start feeling like … Keep reading…..