“Jeff” stormed into my office, clearly infuriated with one of his college professors. And it was equally clear that he wanted me to tell him he was right! To tell him that he had good reason for telling that professor … Keep reading…..
When you’re feeling the tension build and you just know this isn’t going anywhere good, consider this…… Acknowledging the other person’s position (even if you disagree) results in calmer discussion. … Keep reading…..
“Interesting. I’ll really need to think about that a little more.” You’ve made a suggestion to your boss, and this was her response. So what do you think? Does she really find your idea interesting? Is this a polite way of letting … Keep reading…..
Observed in a local store: Teen age boy with skateboard, shopping by riding that board up and down aisles. Store manager informs him that riding in the store is not permitted. Angry boy – ready to argue vehemently – steps off the … Keep reading…..
It appears like a shot out of nowhere. That sudden angry outburst arising from a seemingly cheery, pleasant conversation. “There you go again!” or “I knew it! You just couldn’t keep your mouth shut!” Or – some other expression of … Keep reading…..